I'm the Microsoft Virtual Agent. I'd love to help you. Please briefly describe your issue below.
I want to cancel a purchase made in the Microsoft Store. The purchase number is 7003544050.
Here's what I think you are asking about:A member of my household made a purchase on my Xbox that I didn't authorize. Is that correct?
Yes
We're sorry someone in your family made an unauthorized purchase on your Xbox One console. Let's help you secure your account to prevent future unauthorized purchases.
What would you like to do?
I want to cancel a purchase made in the Microsoft Store. The purchase number is 7003544050.
Let’s try that again. What would you like to do?
Request to have the charge removed
Was this an Xbox-related purchase of a digital product?
Yes
How to request an Xbox refund
Before you get started:
When you request an Xbox refund, you'll need tosign in to the Microsoft account that made the purchase. If you've forgotten your password, seeReset password.Note:Refund requests can only be made through the form. Our dedicated team is ready to assist you.
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